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FAQ

We have a list of questions and answers which may be useful to you. We are also happy to answer any questions which are not covered below wherever we can. For help please contact our branches or e-mail us at: info@liveconfigurator.co.uk. We mainly supply Trade customers so some of our products may require cutting to size, drilling or gluing during installation. We always  supply glass already cut to the correct size.

Liveconfigurator will configure and quote for many of the systems we offer. You can select different options and add your own lengths. You can change the way it looks so that you can get just what you need. After submitting your design you will receive a quote and a basic scale drawing. If you then place an order you will receive additional detailed drawings as well as glass panel sizes where appropriate.

Yes, Liveconfigurator can save you a lot of time, both in preparing quotations and in providing accurate CAD drawings. It is also available at a time that meets your needs as you will receive a quote within a few minutes, and at any time night or day, and any day of the year.

First, you need to open with Adobe Acrobat reader. You will then have to enable this each time you use it. Next, click on the page and you may see a small timer icon for a few seconds before the image appears.

You can use your mouse and the various tools to spin the image or to zoom in or out.

Please be aware that if the image is straight then glass being transparent may not show up clearly, but if you spin the image to an angle you should see it.

Simply log in to your Account and view your history. Quotes will be stored for a minimum of 12 months. You can also edit systems you created during this time. Your quote will also have been emailed to you once you have finished your design and you can save a copy in your own files.

Extremely accurate. It is very important that you have put in the correct measurements, however. All of our drawings have been prepared by our highly skilled and knowledgeable technicians and are then ‘driven’ by our powerful software to create a drawing with your own product choices and measurements.

Our aim is always to offer the best prices we can to our customers, whilst providing great quality and superb value for money.

Yes it will. Our Real Time Designer will always produce the correct drawing for the information that you have entered. This cuts out the possibilities of mistakes in the drawings and makes installation easier as layout drawings will have been provided

It is valid for 60 days. After that you can run your project through again and prices will be updated to include any changes. We do try to keep any changes to a minimum.

We will email the full layout drawings and glass sizes when you have placed the order.

If you tick the Request a Call Back box, one of our sales team will call you back during our usual office hours and confirm everything with you.
You can also call us or send an email quoting your Quote Reference Number and we will sort out everything you need.

To place an order or ask a question please email us at info@liveconfigurator.co.uk or call your nearest branch and speak to one of our friendly team:

Rainham Tel: 01708 25 35 45
Southampton Tel: 023 8070 3333
Ilkeston Tel: 0115 930 2070
Birmingham Tel: 0121 565 8282
St. Helens Tel: 01942 86 88 88
Glasgow Tel: 0141 773 6699

Liveconfigurator is owned by the largest UK stockists of stainless steel handrail components, mesh, steel, tube clamps, wrought iron components and many other products. We are a family business and have been trading since 1889, with an ethos of being friendly, helpful, and providing the best customer service we possibly can. We have many thousands of satisfied customers all over the UK. We prefer to build long term relationships with all our customers.

Just follow the steps in our website. You can select the overall length or post centre to post centre length. We have Information available which may be useful as you are guided through the form.

Sorry, but we do not install. However there are suppliers and installers in most areas who will be happy to help.

Fixing bolts can be found listed amongst our Accessories, but because we do not know what material you are fixing into we cannot include the fixing bolts. You must decide which bolts you need to fix your system securely.

We simply supply the parts you need to do your project, so unfortunately we do not have surveyors to come and visit your site. We do have information about measuring and installation on out Help and Advice pages.

You should arrange for the builders/installers to install only after your goods have arrived and been checked by yourself.

You may find it possible to break your layout down into several sections which will conform to the templates, but otherwise please contact your local F H Brundle branch or email us at: info@liveconfigurator.co.uk. A sketch of the layout you need along with the dimensions will be required. We will always do our best to help or advise but cannot guarantee that we can draw every scenario. You can also find individual parts on our website at: www.fhbrundle.co.uk.

We will add additional layout templates from time to time.

We have branches around the UK. Please contact your nearest branch and speak to one of our team, who will be happy to help with any questions you may have. Emailing us with a layout sketch of your site, along with your measurements and requirements, plus any photos can also be very useful. Email us at info@liveconfigurator.co.uk

Our aim is to make sure everything arrives in perfect condition, but you should always check everything soon after it arrives. Do please notify us of any problems as soon as possible on the day you receive delivery.

If you have an appropriate vehicle then you are welcome to collect at your nearest branch by prior arrangement.

To place an order or ask a question please email us at info@liveconfigurator.co.uk or call your nearest branch and speak to one of our friendly team:

Rainham Tel: 01708 25 35 45
Southampton Tel: 023 8070 3333
Ilkeston Tel: 0115 930 2070
Birmingham Tel: 0121 565 8282
St Helens Tel: 01942 86 88 88
Glasgow Tel: 0141 773 6699

Please note that that some cutting, drilling and gluing may be required to assemble your system. The posts have the glass clamps and base plates already fitted, and we supply enough products to complete your railings to the sizes you have provided all at excellent value. All our glass is supplied to the correct sizes for your requirements.

Many parts bolt or glue together, but some parts do require the stainless steel tube to be drilled and tapped, whilst other parts, such as the handrails, may need cutting to length, so if the system you plan is a complex one we would recommend using an experienced installer. Stainless steel is harder than mild steel when it comes to drilling and cutting and sometimes specialist equipment is required.

We supply handrail tube in lengths of 6 metres and 3 metres, which can be cut down to size or joined together with connectors.

We offer a choice of ends including wall brackets, a choice of closed end caps and scroll ends. Liveconfigurator will offer you a choice.

No, you can either buy it later, or elsewhere. However our glass is very competitively priced.

Building Regulations must always be taken into account with both new properties and renovation. The safety of any handrail or balustrade is always something that must be considered. Liveconfigurator will always keep you informed as you click through it. Domestic, commercial and areas where people congregate all have different loading requirements. If you have any doubts at all you should always check with your Local Building Inspector. For further information, Part K and Part M can be checked at: http://www.fhbrundle.co.uk/groups/25PR__Pro_Railing

We do supply toughened glass infills for all our systems. You can also have a choice of different coloured glass. We also offer laminated glass for some of our systems.

You have a choice of options when filling in the form. Depending on the lengths you require, you can select all the glass panels to be all equal sizes (on each length), or you can have standard sized glass panels with a make up panel at either end or at both ends. You can select the option which best suits your needs.

Lead times can vary, but our stainless steel parts are usually in stock. Glass can take up to two weeks to prepare and cut to size for you.

We supply this system with ready-assembled posts with glass clamps to take 10mm toughened glass already fitted. This saves time and avoids having to drill holes in the posts.

Whilst stainless steel is very durable and corrosion resistant, it is not self-cleaning and will require regular maintenance. Cleaning intervals will depend on location and the local environment. They may be from 4 times a year in rural, suburban or residential areas where the stainless steel is washed by rain, and up to weekly where is isn’t washed by rain and is in industrial areas or close to the sea. We sell cleaning products and cloths in our range. More information may be found in our Pro-Railing catalogue which can be found at www.prorailing.co.uk

No, there are several different types of stainless steel. The most commonly used for these types of products are Grades 304 and 316. The chemical compositions are different in each.

Grade 304 This is generally used for internal applications and in areas which are not exposed to chemicals or extreme conditions.

Grade 316 If you live within 20 miles of the coast, want a railing around your swimming pool, or live close to a city centre, then we would always recommend using grade 316. Many people prefer to use 304 for internal rails and 316 for external applications. Grade 304 offers good value in appropriate locations.

Our handrails are 42.4 mm and 48.3 mm dia., so you can pick the one you prefer.

We make them to conform with Building Regulations and they are 1100 mm high on the straight and 900 mm high on stairs. Some systems also offer alternative heights which may not be compliant; however this information will be given to you as you use Liveconfigurator.

Most of our products are a 320 Grit finish. This is a satin polish. We do have a selection of products with other finishes and many of our products could be supplied in an 800 grit Mirror finish if required. Higher grit numbers are smoother and lower grit numbers are less shiny. Mirror finish is suitable for coastal installations.

We have a wide range of fixings and drill bits available. We advise that you always use stainless steel bolts, anchors and screws for our stainless steel balustrades and railings. As we don’t know what you will be fixing to, you will need to decide on the most appropriate fixings for your particular location.

After an order is placed we will send a fully-detailed set of drawings showing the layout.