Stairways FAQs

Got a question about our software or services? Find an answer in our list of frequently asked questions below.


  • Can I install the system myself?

    Many parts bolt or glue together, but some parts do require the stainless steel tube to be drilled and tapped, whilst other parts, such as the handrails, may need cutting to length, so if the system you plan is a complex one, we would recommend using an experienced installer. Stainless steel is harder than mild steel when it comes to drilling and cutting and sometimes specialist equipment is required.

  • What is the lead time?

    Lead times can vary, but we carry very large stocks of all our standard parts which are ready for immediate despatch. Bespoke posts for on the stairs and bespoke glass panels will be made especially to meet your own staircase, and can take 2-3 weeks to make for you.

  • How do I measure the stairs?

    Add the number of risers in your stairs from the floor to the landing. Add the going of the steps (including the nose if applicable), and then add the rise of the steps from the top of one surface to the top of the next surface. This will determine the overall height, the overall length, and the angle. These sizes will change automatically. Please check the finished dimensions against your staircase, remembering that the floor (especially when outside) may slope slightly. Please see the ‘Info’ button for further information.

  • My landing projects out before the top step what should I do?

    If the edge of the top step projects out from the landing, please check the Projected Landing button on Item 2.

  • How long are the handrails that you supply?

    We supply handrail tubes in lengths of 5.8m, 3m, 1.5m, 1.2m and 1m, which can be cut down to size or joined together with connectors.

  • Do I need to buy the glass from you?

    You can place a separate order for your glass at a later date, or you can order your glass from elsewhere. However, our glass is of a very high quality and is very competitively priced.

  • What loadings and forces are they designed to withstand?

Still need some help?