General FAQs

FAQs

• How can I view the 3D models?

  To view the 3D models, please download the free software. You can find the button on the top right-hand side of the homepage. 

  To remove any sketch lines from the model, click ‘View’, then ‘All annotations’. 

  There are various icons built into the software that you can explore, and you’ll have the ability to spin the image or zoom in and out/ 

  Please be aware that if the image is straight then the glass, being transparent, may not show up clearly. If you spin the image to an angle, you should see it.

• How can I retrieve a quote I’ve saved?

  Simply log in to your account and view your history. Quotes will be stored for a minimum of 12 months, however they are only valid for 5 days. Your quote will also be emailed to you once you’ve finished your design.

• How accurate are the drawings?

  Extremely accurate. It’s very important that you input the correct measurements in order for your drawings to be configured correctly. All of our drawings have been prepared by our highly skilled and knowledgeable technicians, and are then driven by our powerful software to produce a drawing to your own specifications.

• How long is my quote valid for?

  Quotes are valid for 5 days. After 5 days have passed, you’ll be able to run you project through our configurator again and all prices will be updated to include any changes, although we do try to keep pricing changes to a minimum.

• When will I receive the layout drawings?

  If you haven’t already been provided with them, we will email the full layout drawings and glass sizes across when you’ve placed your order with us.

• How do I place an order?

  Please select ‘Contact’, and a member of our sales team will contact you during our usual office hours to chat through your needs and confirm your order with you. 

  You can also call a local branch, or send us an email ([email protected]) with your quote reference number, and we’ll sort out everything you need. 

  Below is the contact information for each of our branches: 

  Rainham: 01708 25 35 45
  Southampton: 023 8070 3333
  Ilkeston: 0115 930 2070
  Birmingham: 0121 565 8282
  Newton-le-Willows: 01942 86 88 88
  Glasgow: 0141 773 6699

• Do you offer installation services?

  Unfortunately not. You will need to either install the system yourself or hire a third-party contractor to do the job. 

  It’s important that you always work to the measurements in the drawings provided. Please ensure your contractor knows this before commencing the works.

• Will my order include fixing bolts?

  As every project is different and we don’t know the type of material you’re fixing your system to, we can’t include fixing bolts in your order. These are sold separately and can be found listed amongst our accessories. If you’re unsure which are the right bolts for the job, don’t hesitate to get in touch with a member of our team, who will be more than happy to help.

• Do you conduct site surveys?

  We don’t currently employ any surveyors, so unfortunately we are not able to offer site surveys at this stage. We simply supply the parts you need to complete your project, and advise that you employ a certified tradesperson to install your new system if you are not confident in carrying out the works yourself. Visit our resource centre for more information on measuring for and installing parts.

• What if my layout doesn’t conform to the templates?

  It may be possible for you to break your layout down into several sections which will conform to our templates, but if this is not the case, please get in touch with your local branch or email us at [email protected] and we’ll be happy to help. All we’ll need is a sketch of the layout you need along with the dimensions. Whilst we can’t guarantee that we can draw every scenario, we’ll always do our best to help and advise you on your project. 

  You can also find individual parts on our sister site at www.fhbrundle.co.uk

• What if my items have arrived damaged?

  Our aim is to make sure everything arrives with you in perfect condition, but you should always check through your order soon after it arrives to make sure nothing has been damaged in transit. If any of the items in your order arrive, please notify us as soon as possible on the day you receive your delivery so that we can seek to rectify the issue.

• Can I collect my items from my local branch?

  If you have an appropriate vehicle, you’re welcome to contact your nearest branch and arrange to collect your items yourself.

• When should I arrange my installer?

  You should arrange for your installer to install your new system only after your order has arrived with you and you have checked through all of your items.

• How can I care for my new system?

  Whilst stainless steel is very durable and resistant to corrosion, it is not self-cleaning and will require regular maintenance and care. Cleaning intervals will depend on location and the local environment. If your system is installed externally and is regularly washed by rain, you may choose to clean the stainless steel around four times per year. However, if it’s installed indoors, or in an industrial environment, or if the property is close to the sea, it’s advisable to clean your stainless steel on a weekly basis. 

  We sell cleaning products and cloths in our range of accessories.